Reading Time: 5 minutes Has your business ever received a bad review? As a social media manager, have you ever had to deal with a negative reviews for a business you were managing? Yikes! It’s scary and nerve-wracking when it happens! It’s only your or your clients’ online reputation on the line, right? No matter how involved you are,…
Reading Time: 5 minutes As Customers Take Complaints Online, Be Prepared. Do you respond to online concerns? If you do, how and when do you respond to online concerns? There are definite dos and don’ts as it pertains to handling disgruntled customers. To be clear, social media is not a customer-service-only platform. Social media is a great tool for…
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